Q51: What is a Social Media Service Level Agreement (SLA)?

This is question 51 in the HubSpot Social Media Marketing Certification practice test. All questions are based on the official HubSpot Academy exam.

Question

[Multiple Choice] What is a Social Media Service Level Agreement (SLA)?

Options

• A contract between a service provider and a customer regarding the scope of service
• The agreement a company makes to commit to answering social media responses in a specific amount of time ✅
• A confidentiality agreement that creates a legal obligation to privacy
• An agreement designed to regulate the relationship between a provider of social media marketing services and a client

Answer

Correct Answer: The agreement a company makes to commit to answering social media responses in a specific amount of time

Explanation

A social media SLA commits to response times for customer inquiries on social platforms.

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