This is question 51 in the HubSpot Social Media Marketing Certification practice test. All questions are based on the official HubSpot Academy exam.
Question
[Multiple Choice] What is a Social Media Service Level Agreement (SLA)?
Options
- A contract between a service provider and a customer regarding the scope of service
- The agreement a company makes to commit to answering social media responses in a specific amount of time ✅
- A confidentiality agreement that creates a legal obligation to privacy
- An agreement designed to regulate the relationship between a provider of social media marketing services and a client
Answer
Correct Answer: The agreement a company makes to commit to answering social media responses in a specific amount of time
Explanation
A social media SLA commits to response times for customer inquiries on social platforms.
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