This is question 11 in the HubSpot Social Media Marketing Certification practice test. All questions are based on the official HubSpot Academy exam.
Question
[True or False] True or False? In social media, a service level agreement (SLA) refers to how much time passes between when a customer reaches out and when the company responds.
Options
- True ✅
- False
Answer
Correct Answer: True
Explanation
A social media SLA defines response time commitments—how quickly the company responds to customer inquiries.
← Back to all HubSpot Social Media Marketing Certification Questions
