Q51: What is the main purpose of a Service Level Agreement (SLA) in cloud computing?

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What is the main purpose of a Service Level Agreement (SLA) in cloud computing?

1. A. To formally define the guaranteed level of service, uptime, and remediation if targets are not met
2. B. To list all available cloud products
3. C. To describe the physical location of data centers
4. D. To define the programming language used for applications

✅ Correct Answer: A. To formally define the guaranteed level of service, uptime, and remediation if targets are not met

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